Shipping policy
SHIPPING
COVID-19 POLICY
Due to disruptions in manufacturing and supply chain logistics, there may be some delays in fulfilling orders for certain items. Currently delays should be no longer than 5-7 days additional time. Please take this into account if you are ordering items of a time sensitive nature such as for birthdays, graduations, etc. Any delayed orders will be fulfilled in the order they were received. We thank you for your understanding in this matter.
HOW ARE MY ITEMS SHIPPED
In a world of free 2 day or even next day shipping (which isn't actually free, by the way), you may actually not be getting the best deal. In an effort to save you some of your hard earned cash, Cross and Shield ships as much as possible through the US Postal Service. This keeps costs down for us, which we in turn, pass along to you. Nearly all of our US warehoused products arrive within 5~7 days of the order being processed (excluding, custom, personalized and made-to-order items). For all of our foreign warehoused products, we still utilize the US Postal Service when possible, once the items have cleared customs. Typically, imported products will arrive within 12-20 days.
Any product NOT shipped from the US will clearly state "IMPORTED" or something similar at the top of the product description. If a product states this at the top of its description you may assume that shipping times will be between 12~20 days, approximately.
For personalized/ customized items, please allow two weeks for manufacturing plus shipping times.
Cross and Shield fulfills all orders Monday through Friday, excluding Federal holidays. Any order placed during a weekend will be processed the first business day following that weekend. A signature may be required for all orders over $300.
For international orders, we charge a flat rate of $19.95. We ship via US Postal International delivery. International customers are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping. Customs, duties, and taxes can vary, so please be sure to check with your local customs agency for details on estimated costs. If a package is returned to sender (Cross and Shield), the customer will be held liable for the original shipping costs. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Currently, Cross and Shield DOES NOT ship to the following countries:
Afghanistan, Argentina, Azerbaijan, Bahrain, Cuba, Djibouti, French Southern Territories, Heard Island And McDonald Islands, Iran, Islamic Republic of Iraq, Kuwait, Lebanon, Philippines, Somalia, South Georgia and the South Sandwich Islands, Sudan, Syria, Venezuela, Vietnam, Zimbabwe
TRACKING
Tracking your items are available at the links below. Please enter the tracking number you received in your shipping confirmation email.
For US shipped items or items shipped internationally:
For imported items:
17 Track All In One Package Tracking
For questions about shipping or tracking you may contact customer service.
NOT ALL OF THE ITEMS I ORDERED ARE HERE
Depending upon warehouse or vendor availability, some items may be shipped separately. We do this so you don't have to wait until all of the items from your order are available in one location, thus eliminating longer wait times for us to fulfill your order. Rest easy knowing that we didn't forget to send you one of your items! Typically any items shipped separately should arrive with a few days of one another. If you feel that too much time has passed and you still don't have all or part of your order, first refer to your order tracking number. If you still have questions, please contact us at support@crossandshield.com and we will look into the matter and make sure everything is in order. If something isn't right, we'll do whatever it takes to rectify the situation.
SHIPPING FEES
For certain products and promotional items, free US shipping is offered as standard and is reflected on the checkout page. For all other items, the US shipping rates are weight based and the carrier chosen. Cross and Shield tries to utilize US Postal Service as standard when possible. Tracking number are included with all shipping notification emails.
*** Cross and Shield may update/ change our shipping policy at anytime and without notice. ***