Cross and Shield Frequently Asked Questions
HOW ARE MY ITEMS SHIPPED
In a world of free 2 day or even next day shipping (which isn't actually free, by the way), you may actually not be getting the best deal. In an effort to save you some of your hard earned cash, Cross and Shield ships as much as possible through the US Postal Service. This keeps costs down for us, which we in turn, pass along to you. Nearly all of our US warehoused products arrive within 5~12 days of the order being processed. For all of our foreign warehoused products, we still utilize the US Postal Service once the items have cleared customs. Typically, imported products will arrive within 12-20 days.
Domestic shipping may be tracked through the USPS tracking service. International and imported tracking may be tracked through the Track 17 package tracking service.
Any product NOT shipped from the US will clearly state "IMPORTED" or something similar at the top of the product description. If a product states this at the top of its description you may assume that shipping times will be between 12~20 days, approximately.
Cross and Shield fulfills all orders Monday through Friday, excluding Federal holidays. Any order placed during a weekend will be processed the first business day following that weekend. A signature may be required for all orders over $300.
For international orders, we ship via US Postal International delivery which is determined by the total weight of the order. International customers are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping. Customs, duties, and taxes can vary, so please be sure to check with your local customs agency for details on estimated costs. If a package is returned to sender, the customer will be held liable for the original shipping costs. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Currently Cross and Shield DOES NOT ship to the following countries:
Afghanistan, Argentina, Azerbaijan, Bahrain, Cuba, Djibouti, French Southern Territories, Heard Island And McDonald Islands, Iran, Islamic Republic Of, Kuwait, Lebanon, Philippines, Somalia, South Georgia And The South Sandwich Islands, Sudan, Syria, Venezuela, Vietnam, Zimbabwe
On all orders, both domestic and international, Cross and Shield is not responsible for items once they are in the postal/ carrier service system. We have no control over shipments and do not guarantee that items will arrive at their destination. If the carrier used fails to deliver your item, please refer to your tracking number, verify your shipping address and contact the carrier used to file a missing mail/ package claim or to request a mail trace on your. Cross and Shield is happy to assist in locating your item but cannot guarantee that your missing item will be located.
EXPECTED SHIPPING TIMES FOR ROSARIES
All rosaries are crafted on a "made to order" basis, meaning that, we do not mass produce our rosaries in some warehouse. They are created in house, typically by one individual (me, the owner), in the order they were received. As such, depending upon our order volume, you should expect up to twenty (20) days before your order ships (but they typically ship out much faster).
If there is an anticipated wait time longer than twenty days for a particular rosary, it will be noted at the top of the product description. Rest assured! Your hand crafted rosary order WILL be completed in a fashion that is expedient, yet still maintains our high quality standards. Please take this into consideration when placing a rosary order, so important events (birthday, confirmation, marriage, etc), are not missed. Contact us if you have questions about this!
NOT ALL OF THE ITEMS I ORDERED ARE HERE
Depending upon warehouse or vendor availability, some items may be shipped separately. We do this so you don't have to wait until all of the items from your order are available in one location, thus eliminating longer wait times for us to fulfill your order.
Also on occasion, some of our rosary parts may be out of stock or we are waiting for more rosary parts to arrive. If it will be some time (over a week), before these parts arrive, we will ship your completed items to you right away, then ship the remainder once we have them completed. You, the customer, will not be charged any extra shipping fees for this.
Rest easy knowing that we didn't forget to send you one of your items! Typically any items shipped separately should arrive with a few days of one another. If you feel that too much time has passed and you still don't have all or part of your order, first refer to your order tracking number. If you still have questions, please contact us at firstname.lastname@example.org and we will look into the matter and make sure everything is in order. If something isn't right, we'll do whatever it takes to rectify the situation.
All rosaries that Cross and Shield offers are hand crafted and designed in-house, typically by me, the owner. All rosary orders are fulfilled in the order that they were received. As noted in other areas of this FAQ, depending upon the order volume that I have at any current time and the parts and materials that I currently have on hand, rosary orders may be fulfilled as quickly as one day, or it may take several weeks before a rosary order is complete. This is not the same for every order and varies upon the specific rosary that was ordered. I ask for your patience as your order is being completed. If there are expected delays with a particular rosary, it will typically be noted at the top of the product page for that rosary. I do my best to keep all customers informed as to the status of their rosary order (when parts are ordered, when the parts arrive, when their order is being worked on and when the order ships), any other pertinent information.
THE ROSARY I RECIEVED LOOKS SLIGHTLY DIFFERENT FROM THE VERSION ON THE WEBSITE
Many of the materials I use in crafting your rosary are obtained from small business or individual artisans who make their parts in small batches. Due to the boutique nature of the rosaries made at Cross and Shield, from time to time, certain parts or materials may become unavailable, discontinued or are on a delayed backorder. When situations like this arise, I will substitute parts with similar items. While the individual parts may vary slightly, the quality of the parts will be of the same or higher quality and will maintain the overall look and feel of the rosary. This is done to avoid undue and lengthy delays in completing your order. Thank you for your understanding.
HOW TO PURCHASE
Once you have found an item you would like to purchase, use the plus or minus buttons surrounding the quantity to choose how many of that item you want and then simply press the ADD TO CART button. You will then be taken to your cart where you can choose to either go back to our shop or you can select the CHECKOUT button and follow the instructions to complete your purchase.
DISCOUNTS AND GIFT CARDS
We currently offer digital gift cards in $25, $50 and $100 denominations. Per Oklahoma state law, all gift cards are valid for five (5) years from the date of purchase. The digital gift cards are e-mailed to you and you may forward them to anyone you like. The value of the gift cards may be spent all at once or over a period of time and the balance will be automatically recorded. Instructions on how to properly use the gift card is included with your gift card e-mail. There are no refunds for digital gift cards or other digital-based products and they may not be redeemed for any cash value.
ARE MY PAYMENTS SECURE
You can shop at CrossandShield.com with confidence. We have partnered with Stripe, a leading payment gateway provider, to accept credit cards and electronic check payments safely and securely for our customers. In addition we use McAffe ecommerce solutions to provide extra security of our customer's information.
Stripe manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
RETURN AND REFUND POLICY
We want you to love what you ordered. We offer a 90 day, no hassle return policy on all US orders. For international orders, please see below. If something is not right, please follow the directions below to make a return within 90 days of receiving your purchase.
If something is broken, doesn't fit right or you simply don't like the item, we will gladly take it back. You have three entire months to do so.
However, due to federal law or the nature of the item, several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases (if any are applicable).
There are also however, certain situations where only partial refunds may be granted (if applicable):
Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Personalized item (unless defective)
Due to the unique nature of personalized items we are not able to offer refunds or exchanges due to mis-spelling on the customer's part, failure to follow the directions/ guidelines given when submitting text or graphics for personalized items or failure to communicate in the allotted time frame for approving the text/ graphics for personalized items (if applicable). Personalized and customized items may only be eligible for returns or exchanges if there are manufacturing defects with the item in question.
If you are returning an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. Please email us at email@example.com to initiate a return. Be sure to include your order number in the subject line.
2. Our support team will send you a pre-paid USPS, UPS or Fed-Ex return shipping label. The carrier is chosen at our discretion.
3. Simply re-package the item, attach the label and drop in a mailbox or at your nearest UPS or Fed-Ex drop point (depending upon the chosen carrier).
4. You're done!
Please Note: Your refund (minus original shipping costs), will be credited back to the original method of payment, and will be issued 3-4 business days after receipt of return. Refunds do not include any shipping costs paid on your original order (if applicable).
Please email us at firstname.lastname@example.org to initiate your international return. Include the order number in the subject line. You, the customer, are responsible for any return shipping costs incurred. Be sure to include your order number in the subject line. Please be aware that international shipping may be expensive and will have to go through the same customs process as when the item was sent to you.
Cross and Shield is happy to issue a refund to you if for whatever reason you are not happy with your itme(s). Before a refund can be issued you must return the item to us. We will provide you with a return shipping label at our own expense. Once the item(s) have been received by Cross and Shield, a refund will be issued, less the original shipping cost, if any. Please allow 3-5 days to see the refund appear to the account/ payment method used during your purchase.
VETERAN AND CLERGY DISCOUNT
Cross and Shield honors and values the service and sacrifice or our nation's military and law enforcement, as well as the service clergy provide to their flock. To express our gratitude, we offer a 10% discount on all orders made by military service members and veterans, active duty law enforcement, first responders and Catholic clergy. Clergy include priests, deacons, religious (monks, nuns, brothers). To take advantage of this discount, please follow the instructions below.
Contact us via email with: "veteran or clergy discount" in the subject line. You'll need to provide us with some verifiable proof of your veteran, first responder or clergy status, whether it be a veteran or military ID, agency commission card, request on an official letterhead or just something that proves your status. You may (and are encouraged), to edit/ block out sensitive personal data (SSN, DL number, etc), from the form of proof that you choose to use. Once your status has been verified, you'll be provided with a code that will grant you your 10% discount. This discount code will be specific to your account and cannot be shared with another person. The discount code has no expiration date.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails: the email address you provide may be used to send you information, respond to inquiries or requests, or to ask questions.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database, only to be accessible by those who are authorized with special access rights to such systems and are required to keep the information confidential.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow), that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.