Refund policy
RETURN POLICY
We want you to love what you ordered. We offer a 90 day no hassle return policy on all US orders. For international orders, please see below. If something is not right, please follow the directions below to make a return within 90 days of receiving your purchase. If something is broken, doesn't fit right or you simply don't like the item, we will gladly take it back. *** See below for exceptions*** You have three entire months to do so. The amount of the original shipping cost, if applicable, are not included in the refund amount.
However, due to federal law or the nature of the item, several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases (if any are applicable).
There are also however, certain situations where only partial refunds may be granted (if applicable): Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Additional non-returnable items:
Other personal care items such as colognes, grooming and skin care items can only be returned for a full refund if the product has not been used and its packaging is in "like new" condition. If a cologne or grooming product is returned and it is determined that the item has been used or is not in "like new" condition, only a partial refund may be issued, typically 50% of the original value, but this may be taken on a case-by-case basis.
We know that shopping for colognes is usually a personal, in-person experience. It's hard to determine what scents you like until you actually smell them. Because of this, we allow a one-time exchange for another cologne scent, providing the returned item meets the above mentioned requirements.
Due to the unique nature of personalized items we are not able to offer refunds or exchanges due to mis-spelling on the customer's part, failure to follow the directions/ guidlines given when submitting text or graphics for personalized items or failure to communicate in the allotted frame for approving the text/ graphics for personalized items (if applicable). Personalized and customized items may only be eligible for returns or exchanges if there are manufacturing defects with the item in question.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN PROCESS
1. Please email us at support@crossandshield.com to initiate a return. Be sure to include your order number in the subject line.
2. Our support team will send you a pre-paid USPS, UPS or Fed-Ex return shipping label. The carrier is chosen at our discretion.
3. Simply re-package the item (including original packaging- NOT the box/ envelope the item was shipped in), attach the label and drop in a mailbox or at your nearest UPS or Fed-Ex drop point (depending upon the chosen carrier).
4. You're done! Please Note: Your refund will be credited back to the original method of payment, and will be issued 3-4 business days after receipt of return. Refunds do not include any shipping costs paid on your original order (if applicable).
INTERNATIONAL RETURNS
Please email us at support@crossandshield.com to initiate your international return. Include the order number in the subject line. You, the customer, are responsible for any return shipping costs incurred. Be sure to include your order number in the subject line. Please be aware that international shipping may be expensive and will have to go through the same customs process as when the item was sent to you.