HOW ARE MY ITEMS SHIPPED
In a world of free 2 day or even next day shipping (which isn't actually free, by the way), you may actually not be getting the best deal. In an effort to save you some of your hard earned cash, Cross and Shield ships as much as possible through the US Postal Service. This keeps costs down for us, which we in turn, pass along to you. Nearly all of our US warehoused products arrive within 5~12 days of the order being processed. For all of our foreign warehoused products, we still utilize the US Postal Service once the items have cleared customs. Typically, imported products will arrive within 12-20 days.
Domestic shipping may be tracked through the USPS tracking service. International and imported tracking may be tracked through the Track 17 package tracking service.
Any product NOT shipped from the US will clearly state "IMPORTED" or something similar at the top of the product description. If a product states this at the top of its description you may assume that shipping times will be between 12~20 days, approximately.
Cross and Shield fulfills all orders Monday through Friday, excluding Federal holidays. Any order placed during a weekend will be processed the first business day following that weekend. A signature may be required for all orders over $300.
For international orders, we ship via US Postal International delivery which is determined by the total weight of the order. International customers are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping. Customs, duties, and taxes can vary, so please be sure to check with your local customs agency for details on estimated costs. If a package is returned to sender, the customer will be held liable for the original shipping costs. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Currently Cross and Shield DOES NOT ship to the following countries:
Afghanistan, Argentina, Azerbaijan, Bahrain, Cuba, Djibouti, French Southern Territories, Heard Island And McDonald Islands, Iran, Islamic Republic Of, Kuwait, Lebanon, Philippines, Somalia, South Georgia And The South Sandwich Islands, Sudan, Syria, Venezuela, Vietnam, Zimbabwe
On all orders, both domestic and international, Cross and Shield is not responsible for items once they are in the postal/ carrier service system. We have no control over shipments and do not guarantee that items will arrive at their destination. If the carrier used fails to deliver your item, please refer to your tracking number, verify your shipping address and contact the carrier used to file a missing mail/ package claim or to request a mail trace on your order. Cross and Shield is happy to assist in locating your item but cannot guarantee that your missing item will be located.
EXPECTED SHIPPING TIMES FOR ROSARIES
Because all of our rosaries are able to be modified or customized by you the customer, many, but not all of our rosaries are crafted on a "made to order" basis. Meaning that, we do not mass produce our rosaries in some factory. They are created in house, typically by one individual (me, the owner), in the order they were received. As such, depending upon order volume, you should expect a minimum of a two (2) week wait period before your order ships (but typically ship out much faster). If there is an anticipated wait time longer than two (2) weeks for a particular rosary, it will be noted at the top of the product description. Rest assured! Your hand crafted rosary order WILL be completed in a fashion that is expedient, yet still maintains our high quality standards. Please take this into consideration when placing a rosary order, so important events (birthday, confirmation, marriage, etc), are not missed. Contact us if you have questions about this!